Company Policies

Cancellation Policy:
All appointments are carefully timed. To avoid paying for missed appointments, a cancellation notice of 24 hours is required for all clients. Because clients cancel for a variety of reasons, our cancellation fees vary.

Late arrivals
Clients will receive the time remaining on their scheduled service and will be charged for the full amount, regardless of actual length of service received. Clients that opt to reschedule instead of receiving a shortened service will be charged a Late Cancellation fee.

Missed Appointment Fee
Clients will be charged 100% of their scheduled appointment if they...
  1. show up sick.
  2. arrive late & opt to reschedule instead of receiving a shortened service.
  3. are No-Call, No-Show. 

Late Cancellation Fee
Clients will be charged 50% of their scheduled appointment if they...
  1. cancel or reschedule with less than 24 hours notice.

Exceptions may be made to this policy for emergency situations; please speak with Office Manager to discuss your situation. Please note that work conflicts are not considered emergencies.​
Refund Policy:
  • No refunds will be issued once a service has been provided.
  • Refunds of a series (or membership, if terminated early) will be pro-rated to the regular rate before a refund is issued for remaining balance.
  • Retail items may be returned unused within 30 days for a full refund; receipt required.
  • To reverse a charge to a credit card, the entire transaction must be refunded. All refunds for partial transactions will be issued by check.
  • Refunds of cancellation fees or missed appointment fees require manager approval.
Outstanding Balance Policy:
All fees and/or unpaid services must be paid in full prior to scheduling future services. 

For balances related to insurance billing, a payment plan may be implemented while continuing to complete the prescription. Payment plans will be set up on a case-by-case basis with client's budget in mind.