New Client Information

Check In:
Please arrive 15 minutes before your first session to ensure your full service. By arriving early, you'll be able to complete the intake form without taking time away from your service. You can also download forms using the button below; please bring completed forms with you to your appointment.

​​Please remember that appointments are precisely timed. If you arrive late, we will try to accommodate you but we cannot guarantee your full service; your appointment may be shortened or rescheduled.  See Cancellation & Late Policy for more information.
Outcalls:
​Outcalls are available to existing clients at the massage therapist's discretion for select services. Due to increase in local traffic during the summer, travel fees are scaled based on both distance & season.
Methods of Payment Accepted:
  • Cash
  • Credit cards (Visa/Mastercard)
  • FSA/HSA cards (some limitations apply)
  • Personal checks ($26 fee for all returned checks)
  • Spa Finder & Spa Week gift cards
  • Cape Wellness Collaborative cards

All payments are due upon receipt of services. All sales are final. Refunds are not available once a service has been provided.

Oasis Massage accepts some insurances. We do not guarantee coverage of services by any insurance plan or carrier. Please see Insurance Billing for more information.
Gratuities:
Gratuities are not included in the price of any services or packages. However, at the client's discretion, gratuities are welcomed. The industry average ranges from 15-20% of the service fee.
Refusal of Services:
Oasis Massage reserves the right to refuse service to any client who has acted in an inappropriate manner or who was not forthcoming about his/her medical condition that is a contraindication to receiving the scheduled service when the reservation was placed. Clients refused for medical reasons may be rescheduled after they have obtained a release from their healthcare provider.