Welcome to Oasis Massage
Your wellness journey starts here. Please review the information below to ensure a smooth and stress-free first visit
New Client Intake
1. Find the Right Practitioner
Not sure where to start? Take our free online quiz to help match you with the Licensed Massage Therapist (LMT) best suited to your goals, preferences, and needs.
2. Book Your Free New Client Intake (Recommended)
New to Oasis Massage or working with a more complex health history? We encourage clients to begin with a complimentary New Client Intake. Postural Analysis appointments are also available as an additional service. These sessions allow us to discuss your goals, review relevant health information, and create a personalized plan before your first hands-on session.
3. Schedule Your Massage Sessions
Once you’ve selected your practitioner, you can book your appointments online or call us directly.
A credit card is required to hold all appointments. Same-day or next-day availability may be possible during the off-season (September–May), and we maintain an active waitlist for last-minute openings.
4. Complete Your Intake Forms
Required forms can be completed in whichever way is easiest for you.
5. Share Medical Information Securely
If your provider is sending a referral, please call us for our fax number. For your privacy, we ask that medical or payment information never be shared through text message or social media.
6. Check In for Your Appointment
Please arrive on time, as appointments are carefully scheduled. If you are late, we will do our best to accommodate you, but your session may be shortened or rescheduled in accordance with our Cancellation & Late Policy.
Not sure where to start? Take our free online quiz to help match you with the Licensed Massage Therapist (LMT) best suited to your goals, preferences, and needs.
2. Book Your Free New Client Intake (Recommended)
New to Oasis Massage or working with a more complex health history? We encourage clients to begin with a complimentary New Client Intake. Postural Analysis appointments are also available as an additional service. These sessions allow us to discuss your goals, review relevant health information, and create a personalized plan before your first hands-on session.
3. Schedule Your Massage Sessions
Once you’ve selected your practitioner, you can book your appointments online or call us directly.
A credit card is required to hold all appointments. Same-day or next-day availability may be possible during the off-season (September–May), and we maintain an active waitlist for last-minute openings.
4. Complete Your Intake Forms
Required forms can be completed in whichever way is easiest for you.
- Request a secure digital form link via email
- Download and print PDF forms ahead of time
- Complete forms in person. (Please arrive 5–10 minutes early if you have not scheduled a New Client Intake appointment.)
5. Share Medical Information Securely
If your provider is sending a referral, please call us for our fax number. For your privacy, we ask that medical or payment information never be shared through text message or social media.
6. Check In for Your Appointment
Please arrive on time, as appointments are carefully scheduled. If you are late, we will do our best to accommodate you, but your session may be shortened or rescheduled in accordance with our Cancellation & Late Policy.
Company Policies
Cancellation Policy
Late Arrival Policy
Fees for Missed or Late-Cancelled Appointments
Fees are processed on Tuesdays for appointments missed or late-cancelled during the prior week. This allows time for clients to contact us in the event of an emergency, so we can review the situation and, when appropriate, waive the fee.
- Please cancel or reschedule at least 24 hours in advance.
- Emergencies may be considered; contact our Office Manager to discuss your situation.
- Work conflicts are not considered emergencies.
Late Arrival Policy
- You’ll receive the remaining time of your scheduled session.
- Full fee is charged regardless of time received.
- If you opt to reschedule instead, you’ll be charged a late cancellation fee.
Fees for Missed or Late-Cancelled Appointments
- No-Show or Sick at Arrival: 100% of scheduled service fee
- Late Cancellation (<24 hours): 50% of scheduled service fee
Fees are processed on Tuesdays for appointments missed or late-cancelled during the prior week. This allows time for clients to contact us in the event of an emergency, so we can review the situation and, when appropriate, waive the fee.
Refund Policy
- No refunds once a service is performed.
- Promo codes must be applied at the time of booking. They cannot be added retroactively. (We’re unable to issue refunds if a code wasn’t used during booking.)
- Packages or memberships terminated early will be pro-rated at full service rates.
- Retail items may be returned unused with receipt within 30 days.
- Refunds (including missed appointment fees) require manager approval.
- All refunds are issued by check to the original purchaser only.
Outstanding Balances
- Any balance must be paid in full before booking future services.
- Insurance clients may qualify for payment plans (case-by-case basis).
Client Termination Policy
We strive to foster a respectful, professional, and safe environment. Oasis Massage reserves the right to discontinue services under the following conditions:
We’re here to make your experience exceptional from day one. If you have questions about any policy or need assistance with your intake forms, don’t hesitate to contact us.
We strive to foster a respectful, professional, and safe environment. Oasis Massage reserves the right to discontinue services under the following conditions:
- Inappropriate behavior or unsafe conduct
- Non-payment of services
- Failure to disclose critical medical history
- Repeated no-shows or late cancellations
- Consistent disregard of company policies
We’re here to make your experience exceptional from day one. If you have questions about any policy or need assistance with your intake forms, don’t hesitate to contact us.