Welcome to Oasis Massage
Your wellness journey starts here. Please review the information below to ensure a smooth and stress-free first visit
New Client Intake
1. Book Your Appointment
Schedule online or call us directly to reserve your spot.
2. Complete Your Intake Forms
You can choose one of the following options:
3. Share Medical Information Securely
4. For Clients with Complex Medical History
We recommend booking a free New Client Intake and/or Postural Analysis prior to your first service. This allows us to tailor your care plan and ensure safe, effective treatment.
5. Check In
Arrive on time—appointments are precisely scheduled. If you’re late, we’ll do our best to accommodate, but your session may be shortened or rescheduled. (See Cancellation & Late Policy below.)
Schedule online or call us directly to reserve your spot.
- A credit card is required to hold all appointments.
- Same-day and next-day appointments may be available during the off-season (September–May).
- We maintain an active waitlist for any last-minute cancellations.
2. Complete Your Intake Forms
You can choose one of the following options:
- Fill out forms online – Request a secure email link
- Download PDF forms – Print and complete before your visit
- Fill out in person – Arrive 5–10 minutes early
3. Share Medical Information Securely
- Call us for our fax number if your provider is sending over a referral.
- Never share private medical or payment details via text or social media.
4. For Clients with Complex Medical History
We recommend booking a free New Client Intake and/or Postural Analysis prior to your first service. This allows us to tailor your care plan and ensure safe, effective treatment.
5. Check In
Arrive on time—appointments are precisely scheduled. If you’re late, we’ll do our best to accommodate, but your session may be shortened or rescheduled. (See Cancellation & Late Policy below.)
Company Policies
Cancellation Policy
Late Arrival Policy
Fees for Missed or Late-Cancelled Appointments
Refund Policy
Outstanding Balances
Client Termination Policy
We strive to foster a respectful, professional, and safe environment. Oasis Massage reserves the right to discontinue services under the following conditions:
We’re here to make your experience exceptional from day one. If you have questions about any policy or need assistance with your intake forms, don’t hesitate to contact us.
- Please cancel or reschedule at least 24 hours in advance.
- Emergencies may be considered—contact our Office Manager.
- Work conflicts are not considered emergencies.
Late Arrival Policy
- You’ll receive the remaining time of your scheduled session.
- Full fee is charged regardless of time received.
- If you opt to reschedule instead, you’ll be charged 50% of the scheduled fee.
Fees for Missed or Late-Cancelled Appointments
- No-Show or Sick at Arrival: 100% of scheduled service fee
- Late Cancellation (<24 hours): 50% of scheduled service fee
Refund Policy
- No refunds once a service is performed.
- Promo codes must be applied at the time of booking—they cannot be added retroactively. (We’re unable to issue refunds if a code wasn’t used during booking.)
- Packages or memberships terminated early will be pro-rated at full service rates.
- Retail items may be returned unused with receipt within 30 days.
- Refunds (including missed appointment fees) require manager approval.
- All refunds are issued by check to the original purchaser only.
Outstanding Balances
- Any balance must be paid in full before booking future services.
- Insurance clients may qualify for payment plans (case-by-case basis).
Client Termination Policy
We strive to foster a respectful, professional, and safe environment. Oasis Massage reserves the right to discontinue services under the following conditions:
- Inappropriate behavior or unsafe conduct
- Non-payment of services
- Failure to disclose critical medical history
- Repeated no-shows or late cancellations
- Consistent disregard of company policies
We’re here to make your experience exceptional from day one. If you have questions about any policy or need assistance with your intake forms, don’t hesitate to contact us.
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