New Client Information

Check In:
Please arrive 15 minutes before your first session to ensure your full service. By arriving early, you'll be able to complete intake paperwork without taking time away from your service. You can also download forms using the button below; please bring completed forms with you to your appointment.

​​Please remember that appointments are precisely timed. If you arrive late, we will try to accommodate you but we cannot guarantee your full service; your appointment may be shortened or rescheduled.  See Cancellation & Late Policy for more information.
Methods of Payment Accepted:
  • Cash
  • Credit cards (Visa/Mastercard)
  • FSA/HSA cards* (Massage prescription required.)
  • Personal checks made out to "Oasis Massage"($26 fee for all returned checks)
  • Spa Finder & Spa Week gift cards
    (Click here for instructions to redeem online.)
  • Cape Wellness Collaborative cards*
    (Please call to book if using a CWC card!)

All payments are due upon receipt of services. ​See our Refund Policy here.

*These payment methods do not allow OMTeam memberships (autopay). 

While we do not currently accept insurance, we can provide copies of notes and receipts to allow clients to seek reimbursement for services received.
Gratuities:
Gratuities are not included in the price of any services or packages. However, at the client's discretion, gratuities are welcomed. The industry average ranges from 15-20% of the service fee.

Gratuities are cash only. We cannot add gratuities to any card transactions, including gift cards. Staff do not accept checks for gratuity.
Refusal of Services:
Oasis Massage reserves the right to refuse service to any client who has acted in an inappropriate manner or who was not forthcoming about his/her medical condition that is a contraindication to receiving the scheduled service when the reservation was placed. Clients refused for medical reasons may be rescheduled after they have obtained a release from their healthcare provider.