As a non-essential business, we are closed through April 7th. If you have an appointment before that date, Pallas will be calling to reschedule. Online gift certificates & booking (after April 7th) will remain available throughout the closure. Any massages on account will be honored, so please don't worry about any expiration dates. Any discrepancies will be addressed once we reopen. ​

Gov. Baker has extended the school closure through May 4th. To my knowledge, this extension has not been applied to mandatory business closures. If reopening on April 8th is not possible, we will continue to reschedule appointments on a week-by-week basis.
Why reschedule instead of cancel? We want our clients to have something to look forward to as well as full schedules to welcome our staff back.For anyone not financially impacted by this epidemic, small businesses like ours need you more than ever to make it through this. The ability to remain open - for those that can - or reopen lies in the hands of our clients/customers.

What can you do? Order take out from the restaurants. Schedule weeks or months ahead for services like massages or haircuts and pre-pay. Buy gift certificates for birthdays, anniversaries, graduations, baby showers, weddings, or holidays. Shop for the rest of the year's gifts now. These purchases will cover business expenses like rent, insurance, website, & utilities for the duration of this closure. Any funds in excess of these expenses, we will distribute to our staff to supplement unemployment income. 

Program Members: If this has impacted you financially, please call or text 508-280-4242 before April 1st to suspend monthly billing. 

This is the biggest challenge we have faced in 15 years of business. With your help, we know we will make it another 15 years. Thank you for you continued support. Be safe. 

We want you to know what the Coronavirus that causes COVID-19 infection means regarding your massage appointment. We also want to share our understanding about the State of Emergency and the spread of the virus, in case it helps you.  

We are using this as an opportunity to assess & improve our business, starting with sanitizing protocols. Unless we are required to, we will remain open to continue providing massage services. At present, none of our staff are exhibiting symptoms or have been exposed to anyone with symptoms. We will not knowingly put any client at risk of infection.    

APPOINTMENTS:  

• If you or someone you live with have a fever, cold symptoms, or a chest/sinus condition, please contact us to reschedule your appointment. There will be no cancellation fee for anyone who calls to reschedule due to illness. If you show up sick, we will charge you a cancellation fee.   
• If any of our staff have been exposed in any way to the new virus, we will let you know if it will impact your appointment.   
• For clients that want to be more conservative, we offer Thai, Sports & Orthopedic massage techniques that can be done clothed. Reiki (energy work) requires little to no physical contact.   
• Outcalls & Spa Services will not be available until further notice.   
• All appointments automatically add 30 minutes for staff to clean & changeover the rooms. We will not start appointments early or run over time, as this cuts into our cleaning time. 

SANITIZING PROTOCOLS:  

• All clients get fresh linens for every massage. This means sheets, face cradle cover & blanket. 
• We wash our linens on-site. The clean laundry waiting to be folded has a separate hamper from used linens. Used hand towels have a separate bin in the bathroom. 
• We wash our hands to the elbows after each client, and sanitize every surface that we or a client touch between sessions. This includes doorknobs, light switches, chairs, sink & toilet handles, phone, computer, desk, pens, EVERYTHING. 
• When you arrive, please wash your hands in the office bathroom after you hang your coat. 
• We currently use Citrus II® Hospital Germicidal Deodorizing Cleaner as our primary cleaning product. We keep Lysol or Clorox wipes in each massage room. Hand sanitizer is location throughout our facility.

WHAT THIS VIRUS MEANS:
This virus is novel--this means that NO ONE who has not yet recovered from it has any natural immunity to the virus. Most of us have robust immune systems, and will clear the infection on our own in 10-14 days. But many of us don't have strong natural immunity: seniors, people with chronic diseases (like diabetes or liver disease), pregnant women, and people taking steroids or chemotherapies.  
This virus is very VIRULENT--meaning it takes a tiny dose of the virus to become infected. That means that eventually EVERYONE will be exposed to it. Though most of us will get mildly sick a while and recover, and some may not show many symptoms at all, people with immune systems that are weakened will likely need medical care in a hospital.  

THIS IS THE REASON THAT WE ARE TAKING SO MANY PRECAUTIONS TO SLOW THE SPREAD OF THE VIRUS.  

We are in the middle of a serious flu season that has our hospital Intensive Care Units already working close to the max. The capacity is not there to handle a massive number of patients with the new virus all at once. The best way to make sure that our doctors and nurses and hospitals remain available to those who need them, and able to function well, is to PROTECT EACH OTHER. It is up to us to slow the rate of infection by taking all of the precautions seriously. That means thinking carefully about every visit, every crowd, every restaurant, every trip we make. Wash hands, use thin cotton gloves when you have to touch door handles and touch screens or restrooms in public, then launder those in hot water.  
This is a great opportunity to educate our kids about how diseases emerge and spread, and how we can do our part to limit the speed of the spread. Children have little to fear from the virus--let's all agree not to frighten them by our talk and our behavior. let's just be considerate of the whole community as we teach the kids to do the same. We don't need to be afraid, we need to be careful. We are strong when we hang together!  

Thanks for reading this far. Your health is important to us. We are thankful for all of you.  

Sincerely,  

​The OM Team
Amelia Price, LMT 
Ashley Bilodeau, Compliance Officer, LMT, MMP
Pallas Hutchison, Owner, LMT, MMP  
Sara Groom, Reiki Practitioner, LMT  
Alaina Kisamore
Amanda Coleman
Jessalyn Peters
Renee Levesque
Shea Leigh Hutchison