Cancelling Appointments Online
We have tweaked settings in the backend of our software to allow clients to cancel their own appointments online. The window for online cancellations is 48 hours. Our cancellation policy requires 24 hours notice to cancel. Please call to cancel with less than 48 hours notice.
We know that some services aren't available to book online anymore. This is temporary. We want clients to book confidently and our staff to provide quality services every time. To do that, we need to be very specific on what each service entails. The biggest confusion we are seeing is between Swedish and Deep Tissue massage.
Swedish massage is a full body general relaxation massage. Think of this like ordering a bunch of apps at a restaurant; you get to try a little of everything. Asking your massage therapist for a full body massage but with extra time on xyz, is setting them up for failure and yourself up for disappointment. We simply do not have time to do both quality focused work AND a full body massage in only 60-minutes. The time has to come from somewhere so something will get skipped or rushed.
Deep Tissue massage is that focused area or targeted work. Think of this like ordering an entrée at a restaurant; you get more of one thing. Targeted work means the massage therapist spends 15-30 minutes on one area. (For example, the left shoulder is one target area; the left and right shoulders are two target areas.)
A full body massage cannot be accomplished in 30-minutes therefore, we will be discontinuing 30-minute Swedish massages. However, because we recognize what clients are asking for, we will be adding a 90-min Swedish/Deep Tissue combination; this will be a full body massage with focused work on one target area.
Effective today, the discount percentages for our client loyalty programs has changed. This change is the first step of phasing out gratuities. There will be price increases in January and July 2023; after which we will no longer accept gratuities.
Many people have expressed displeasure at all of the paperwork we require. We have streamlined all of our required paperwork into three primary forms: General Information, Massage Intake, and Health History.
The first two forms only need to be completed once; existing clients won't need to complete them at all. The health history needs to be updated annually. To make this easier, we have added additional lines for clients to sign, indicating that they have reviewed their previous form and made any changes.
There are two other forms that apply only to specific types of clients: Pregnancy Intake, and Minor Release. In the future, we will add a Lifestyle questionnaire that includes questions about sleep, stress, exercise, and eating habits.
Download forms online!
Pricing current as of Jan 1, 2022 ; subject to change without notice.