October Updates #2

​An Overflowing Schedule
With Sara out on leave, her clients have moved onto Pallas and Ashley's schedules. This means all clients that prefer a female massage therapist need to book at least 3-4 weeks in advance or hope for a cancellation. To get in sooner, we encourage clients to try Will, if they haven't already. He has gotten many 5-star reviews since joining us in July. 

We track which days clients request and will be making adjustments to the schedule to create availability where it is needed. Some of these schedule changes are temporary, until Sara either returns or another massage therapist gets hired.

We have a meeting scheduled with Sara to determine when she will begin accepting clients again. We also have an interview with a potential new massage therapist, in the event that Sara needs to extend her leave. 

CPT & New Services Paused
Due to the hectic pace of the schedule, we have not had time to finalize forms needed for the new services. Pallas needs to set aside time to work on these items, but that takes away available appointment times. Adding these services will wait temporarily, until the schedule can support the addition of services without displacing regular clients.

Clarification for Gift Certificates
Many people have brought in older gift certificates, purchased when our services were priced differently. There has been some negative feedback regarding price differences. To prevent any future confusion or upset moving forward, we want to clarify how we process gift certificates. This is determined entirely by how it is written. 

If the gift certificate says a specific service, we comp the price difference. Most of the time, the difference is $1-$5. An older gift certificate, sold when our rates were lower, we end up comping up to $30. This is not ideal because we actually lose money by providing the service at the lower rate; but it is the cost of doing business.

If a gift certificate says a specific amount, the client is responsible for paying the price difference. This method will be the only option for gift certificates moving forward. All gift certificates will be assigned to the recipient, meaning the funds will automatically be put on their client account. This shouldn't ruin surprises since the recipient won't receive a notification unless you choose to email the gift certificate directly to them. Gift certificates can be used towards both services and retail items. (Because we can no longer process gratuity through our software, gift certificates cannot be used for this purpose.) 

Retail Sale!
Over the years, we have experimented with various retail items. Some make sense, others don't. In an effort to overhaul our retail offerings, we will be discontinuing (and discounting!) some items. We look forward to offering new items in 2023. Discounts are only specific items only and cannot be combined with other offers.

• Mermaid Dolls: 10% off while supplies last
• Candles: 10% off while supplies last
• Essential Oils: 10% off until Dec 23rd. (Excludes accessories.)